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Terms of Service

Last updated: 18 August 2026

1. Definitions

User is the person who uses the Service as, or on behalf of, a Landlord or Tenant, either personally or as a representative of a company or organisation.

Landlord means companies, organisations, or individuals that rent out office spaces, office rooms, or office premises, whether or not they have an account on Shace.

Tenant means companies, organisations, or individuals that are looking to rent one or more office spaces, office rooms, or office premises through Shace.

Office Request means a request submitted by a Tenant through the Service describing the office the Tenant is looking for.

The Service means the Shace platform and the features provided through it, including office matching, chat, viewing booking, and contract handling.

Shace means Shace AB, org. no. 559525-1371.

2. Application of these terms

These terms of service, together with any other applicable terms, constitute an agreement between the User and Shace. They apply to all use of the Service and to all Users.

When you create an account, submit an Office Request, send a booking request, or otherwise use the Service, you confirm that you have read and understood these terms and agree to be bound by them. If you do not accept these terms, you may not use the Service.

If you use the Service on behalf of a company or organisation, these terms also apply to that company or organisation, and you warrant that you have the authority to bind it to these terms.

3. Use of the Service

As a User, you are responsible for complying with all laws, regulations, and tax obligations that apply to your use of the Service. You may only use the Service in accordance with these terms and other applicable terms. When using the Service, you agree that you will not:

  • use the Service for purposes other than those intended, for example for competing activities or other purposes not expressly permitted under these terms;
  • provide false or misleading information in an Office Request, a booking request, a listing, or otherwise when using the Service;
  • copy, store, or otherwise access information in the Service for purposes not expressly permitted under these terms, or systematically retrieve data or content from the Service to create or compile a database, directory, or similar;
  • use the chat or other communication features for unsolicited commercial messages ("spam") or for advertising unrelated to the rental of offices or workspaces;
  • contact Landlords through the Service if you are a broker or agent acting on commission for lessors or landlords, unless Shace has approved this in advance;
  • attempt to move a rental introduced through Shace outside the Service in order to avoid the fees described in section 9.

Shace has the right to temporarily or permanently suspend a User from the Service. Grounds for suspension are breach of these terms, use of the Service in violation of law, attempts to circumvent the fees in section 9, and repeated failure to respond in communication with Shace or between Tenant and Landlord.

For less serious breaches, Shace will first warn the User and give them an opportunity to remedy the breach before any suspension. For serious breaches, such as fraud, violations of law, or attempts to circumvent fees, suspension may take effect immediately. Shace states the grounds for a suspension, and the User can contest the decision by contacting [email protected]. A suspension does not affect lease agreements already entered into between Landlord and Tenant, and fees already incurred under section 9 remain payable.

4. About the Service

Shace is an office matchmaking service. Instead of browsing listings, Tenants describe what they are looking for, and Shace finds and presents offices that fit.

The core flow works like this:

  1. The Tenant submits an Office Request describing their needs, such as location, size, budget, and move-in date.
  2. Shace matches the request against available offices, including offices listed on Shace and offices marketed publicly through other channels. Matching is AI-assisted and curated by Shace (see section 5).
  3. The Tenant receives a presentation of matched offices and marks which ones they are interested in.
  4. Shace contacts the landlord of each office the Tenant is interested in. Landlords already registered on Shace are notified directly; other landlords are contacted by Shace and offered to join the Service.
  5. Once the Landlord has accepted, Landlord and Tenant communicate through the built-in chat, and can book viewings through the Service.
  6. If the parties agree to proceed, the Landlord uploads the proposed lease agreement to the Service, where it can be reviewed and signed electronically (see sections 5 and 8).

Landlords can also publish their offices as listings on Shace. Such listings are included in the matching of Office Requests, and the same flow with chat, viewings, and contract signing applies.

Shace is an intermediary and provides the technical platform. The lease agreement is entered into directly between Landlord and Tenant; Shace is not a landlord and is not a party to the lease.

Shace does not provide any insurance or protection for property or premises against loss or damage. Each Landlord and Tenant is responsible for their own insurance needs.

5. AI-assisted features

Parts of the Service are AI-assisted. This includes matching Office Requests against available offices, generating presentations and summaries of matched offices, translating content, and extracting and summarising key terms from uploaded lease agreements.

AI-generated content and suggestions are provided for information and convenience only. They may be incomplete or inaccurate, and they do not constitute legal, financial, or other professional advice. Matches are suggestions and do not constitute any guarantee that an office is suitable or available.

For lease agreements, the signed agreement between Landlord and Tenant is always what applies. Information presented in the Service, including listed prices, extracted contract terms, and AI-generated summaries, is indicative and does not replace the parties' own review of the agreement before signing.

6. Listings and office information

Landlords who publish listings or otherwise provide information about their offices through the Service must ensure that the information is accurate and given in good faith. In particular, the Landlord shall:

  • ensure that the premises correspond to the specifications and standard stated in the listing's images and text;
  • ensure that information on price, content, and availability is kept up to date, and deactivate listings that are no longer current;
  • not use misleading price information. Listed prices are indicative; the final rent and other terms are settled in the lease agreement between Landlord and Tenant;
  • not list the same premises in multiple listings in the Service;
  • inform Shace of any material changes to the advertised premises' design, price, content, or availability.

It is not permitted to link or refer to external websites in listing text or other user-generated content in the Service.

Shace reserves the right to review all listings and other material published in the Service, and to reject, amend, or remove material that violates these terms, third-party rights, applicable law, or Shace's guidelines. Random or report-initiated checks, for example to verify a User's identity, are carried out on an ongoing basis. A User who does not participate in such a check risks suspension from the Service.

7. Distribution of listings

Shace has the right to distribute a Landlord's listing, or parts of it, in Shace's own and third-party marketing channels to maximise the listing's reach and to market the premises, the Service, and/or Shace. This right applies even after the relationship between the Landlord and Shace has ended. Examples include distribution via Shace's social media accounts and via search engines.

Shace has the right to use the Landlord's trademark, company name, logo, and other distinguishing marks for the purpose of marketing the Landlord and its listings, and to communicate about the collaboration with the Landlord on its website, in newsletters, or in other channels.

Distribution of a listing under this section does not give the Landlord any right to compensation.

8. The lease agreement between Landlord and Tenant

The lease agreement is entered into directly between Landlord and Tenant. The Landlord is responsible for providing a correct and complete lease agreement for the premises.

Lease agreements can be signed electronically through the signing functionality offered in the Service. Shace facilitates the signing but does not draft the agreement and does not guarantee its legal content. Both parties are responsible for reviewing the agreement before signing.

Shace is not a party to the lease agreement and cannot be held liable for anything in the tenancy relationship between Tenant and Landlord.

Tenants who rent commercial premises may have indirect security of tenure under Swedish law. Read more on our page about security of tenure.

9. Fees and invoicing

The Service is free of charge for Tenants. Shace does not charge Tenants any fees, and no payments are made through the Service.

Rent is paid directly to the Landlord. The Landlord invoices the Tenant according to the lease agreement. Shace does not receive or forward rent.

Shace charges the Landlord a mediation fee. When a lease agreement is entered into between a Landlord and a Tenant who were introduced through Shace, Shace charges the Landlord a mediation fee of 7% of the first year's rent under the lease agreement, excluding VAT. The fee is invoiced by Shace after the lease agreement has been signed. Payment terms and due date are stated on the invoice. Late payment may incur interest in accordance with the Swedish Interest Act (räntelagen).

The mediation fee is also payable if the Landlord, within twelve (12) months after being introduced to a Tenant through Shace, enters into a lease agreement with that Tenant outside the Service.

Shace may change the fee model or fee levels for future introductions. The fee that applies to a given introduction is the one in effect when the Landlord accepts the introduction through the Service.

10. Intellectual property rights

When the User creates an account, the User receives a right to use the Service in accordance with these terms.

All copyright, trademarks, and other intellectual property rights (registered and unregistered) in the Service belong to Shace and/or third parties. Nothing in these terms gives the User any right or licence to use any copyright, trademark, or other intellectual property right owned or controlled by Shace, beyond the limited right to use the Service as set out in these terms.

The User may not copy, transfer to third parties, modify, or further develop any part of the Service and its content. The User may not develop solutions that compete with the Service based on it, decompile or reverse engineer the Service, or otherwise attempt to recreate its source code.

The User may not use Shace's trademark or other marks owned by Shace without Shace's prior written consent.

11. Limitation of liability and warranties

The Service is provided as is, without warranties of any kind, and use of the Service is at the User's own risk. Shace does not guarantee continuous, uninterrupted, or secure access to the Service, or that all information in the Service is always correct and complete, and cannot be held liable for errors arising from, for example, typographical errors, technical interruptions, or missing information. Shace accepts no responsibility for typographical or clerical errors in the Service, in listings, or in these terms. This also applies to AI-generated content as described in section 5.

Shace does not guarantee that an Office Request results in matches, that a match leads to a lease agreement, or that information provided by Landlords or Tenants is correct. Shace cannot be held liable for damage caused by Landlords, Tenants, Users, or third parties, or for damage arising from the use of the Service and its content.

Except for damage caused by Shace's gross negligence or intent, Shace is not liable to the User or any third party for any indirect damage, including but not limited to lost profit, loss of income, reduced turnover, lost contracts, loss of data, damage to goodwill, or consequential damage of any kind, arising from or in connection with the Service.

The User and Shace agree that Shace's total liability towards the User is limited to a maximum of five hundred (500) kronor per year.

The limitations of liability in this section do not apply to damage caused by Shace's intent or gross negligence, to liability that cannot be limited under mandatory law, or to the right to compensation under the GDPR. In such cases, the applicable law applies instead.

12. Processing of personal data

Shace processes personal data to provide the Service, in accordance with the General Data Protection Regulation (EU 2016/679, "GDPR"). How we process personal data is described in our privacy policy.

Shace and the Landlord are each data controllers for their own processing. Shace is the data controller for the processing that takes place in the Service, including up to the point where data is shared with a Landlord. When Shace shares personal data with a Landlord as part of an introduction, the Landlord becomes the data controller for its subsequent processing of the Tenant's personal data, for example in its own customer dialogue and contract handling.

13. Term, termination, and changes to these terms

Shace has the right to change these terms. Shace will inform you of changes that materially affect your rights and obligations no later than thirty (30) days before the change takes effect, on our website, in the Service, or by email to the address you have provided. If you do not accept a change, you may terminate your account before the change takes effect.

Changes do not apply retroactively. For an introduction that has already been accepted, the terms, including the fee, in effect when the Landlord accepted the introduction apply (see section 9). Lease agreements already entered into between Landlord and Tenant are not affected by changes to these terms.

You may terminate your account at any time by contacting us at [email protected]. Fees already incurred under section 9 remain payable after termination.

Shace has the right to change, revise, or discontinue the Service. If the Service is discontinued entirely, Shace will inform registered Users a reasonable time in advance and give them the opportunity to retrieve signed lease agreements and other essential information before the Service closes. Lease agreements entered into between Landlord and Tenant apply between the parties independently of the Service and are not affected by its discontinuation. Beyond what is stated in this section, changes to or discontinuation of the Service do not give rise to any liability for Shace. Shace further has the right to terminate the agreement with a User with immediate effect or suspend a User from further use of the Service in accordance with section 3.

14. Applicable law and disputes

These terms shall be governed by and construed in accordance with Swedish law, without regard to its conflict of law provisions.

Any dispute or claim arising out of or in connection with these terms shall be finally settled by a Swedish court, with Stockholm District Court as the court of first instance, unless otherwise required by mandatory law.